1. Warranty Period
All products supplied by Oxford Cryosystems Ltd (“OCS”) are covered by a 1-year warranty commencing from the date of shipment to the Buyer, in accordance with the Consumer Rights Act 2015. This warranty operates alongside and does not limit the customer’s statutory rights under UK law.
2. Return-to-Base Warranty Policy
2.1. This warranty operates on a return-to-base basis. The customer is responsible for returning any defective goods to OCS for inspection and repair.
2.2. the Buyer shall meet the cost of shipping the defective goods to OCS, and OCS will cover all return shipping costs following inspection. If the product fails within the first week of use, OCS will cover all shipping costs associated with the return.
2.3. Nothing in this policy affects the customer’s statutory rights regarding goods that are not of satisfactory quality, not fit for purpose, or not as described.
3. Inspection and Assessment
3.1. Upon receipt, goods will be inspected to determine the cause of failure.
3.2. If failure results from misuse, mishandling, neglect, improper installation, unauthorised modification, or lack of servicing, the repair will not be covered under warranty.
3.3. In such cases, OCS will provide a quotation, and repairs will only proceed upon receipt of a valid purchase order.
3.4. If a defect is confirmed to be inherent and within statutory obligations, OCS will repair or replace the item at no cost to the customer.
4. Servicing Requirements
4.1. To maintain warranty validity, the customer must complete all recommended servicing as detailed in the product manual.
4.2. The customer is responsible for purchasing required service kits or consumables.
4.3. Failure to follow prescribed servicing may invalidate the warranty unless the customer can demonstrate that the defect arose independently of servicing omissions.
5. Warranty Coverage
5.1. The warranty covers defects in materials or workmanship under normal operating conditions.
5.2. OCS reserves the right to repair or replace defective components.
5.3. The warranty does not cover:
– Damage caused by misuse or mishandling
– Wear-and-tear items or consumables
– Damage due to improper installation
– Failures caused by lack of servicing or use of non-approved spare parts
6. Shipping Responsibilities
6.1. Outside the first week, customers bear the cost of shipping goods to OCS.
6.2. If a repair is covered under warranty, OCS will cover the cost of returning the repaired goods.
6.3. For non-warranty repairs, the customer is responsible for all shipping costs.
7. Limitations of Liability
Nothing in these terms excludes or limits liability where unlawful under UK law, including liability for death or personal injury caused by negligence, fraud, or breaches of statutory rights. OCS shall not be liable for indirect or consequential losses except where required by law.
8. Statutory Rights
These terms are intended to comply fully with UK consumer law. In the event of any conflict, statutory rights—including those under the Consumer Rights Act 2015—take precedence.
